It JustJohn here.
This sort of scam had been going on since the early 90's and there were many documented cases. There was a small mention of it in a training manual but after this news piece how many managers went and cracked the book for the first time.
I did my time at the arches as a teenager. The folks that own franchises are well aware of the problems with dimwitted managers. My neighbor owned the one I worked at. I had no problem letting him know my frustrations after I finished cutting his yard.
The point is McDonalds knew about the scam and only placed it in a manual with a bunch of junk a manager never looks at until they have a reason to. Ray Croc would have never put that in his dream.
This girl absolutely deserves to be compensated for what happened. We all know that the $200 million would never be awarded. How much is your dignity worth? (I understand she went on TV and allowed the footage to be shown - I'll bet to force a quick settlement)
The manager's actions were criminal and she probably holds some civil liability but unfortunately her pockets aren't that deep. She did represent a corporation with very deep pockets. McDonald's, like it or not, is responsible for her actions.
