About 8 weeks ago my wife and I decided to finish the basement in our 6 month old house. We went through all the usual steps (created a budget, contacted contractors, gathered pricing, considered how much we could do ourselves) when we ran across the Owens Corning system. We, of course, decided to have them over...that's where the good news ends. First the two hour meeting turned to four hours, (funny part is that when the sales slug was measuring our 1200 sqft basement I conducted some research and found this blog) then (as scripted) the initial price came in at amost $60\sqft and the slug followed the tactics listed above (discounting, calling manager, bartering for installation schedules, asking us to become a 'show home'). We actually got the price down to $35\sqft and it was about midnight, the wife and I decided that we wanted to see the product, and further negotiate the price. The 'slug' left with promises to contact us and schedule appointments.
8 weeks later, Owens Corning contacted my wife and asked why we didn't proceed with the purchase. She explained that we liked the product, but wanted to see it installed in a show home and that nobody had followed up w/ us. They apologized, claimed the sales person had been let go and went on and on about the excellent customer service of the organization (in such a way to suggest that our 'slug' was worse than all the other slugs) but at the end of the call my wife politely refused another visit.
That evening we spoke and reviewed the product. (It really is a good concept) We decided to have them back, she called them this morning and spoke to another sales manager. This sales manager asked if we would like our 'original sales manager' to come on-site. (so we learned that the guy she spoke with earlier had lied and misrepresented the organization again) To make a long story short, after discussing with me, we decided not to move forward with the company because of the sales tactic's, their misrepresentation, their lack of ethics and a lack of follow-up.
Though price was an important factor, at the end of the day, it was a lack of integrity by the Owens Corning representation that made our decision!