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Daiwa
Daiwa
Join Date 07/2001
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WB Running Corrupts Adobe Reader DC Window Elements

Even When Excluded in Config

June 18, 2019 6:35:53 PM from JoeUser ForumsJoeUser Forums

I'm on Win10 Pro 1803.

The following issue has been present for some time, since at least WB version 10.7.4, perhaps 10.65.  A recent update to Reader DC has made the issue worse - the title bar had been missing but the menu bar & window controls had been visible making it usable if funny looking until the recent Adobe update.  Just decided to update to 10.8.0 to see if the issue would go away but it hasn't.  The issue occurs despite total exclusion (Do Not Skin) of AcroRd32.exe in the Per Application section (have had it excluded forever).

Here is the normal upper left corner of the window of Reader DC after uninstalling WB (looks same with WB installed but not running):

Here's the same section of the window once WB is running with AcroRd32.exe excluded:

The title bar and menu bar are missing.  Pressing the alt key will cause a functional menu bar to display.  The window controls are also missing since the title bar is gone.

Wondering if anyone else is seeing this and if the devs have had any reports of this.  Only other SD apps running are Start10, IP and CursorFX.

I have to use Reader DC daily so a fix would be much appreciated.  Skinning Reader DC is not essential so just having an effective exclusion would suffice.  Having to live without WB for the moment.

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Daiwa
basj
Join Date 03/2001
+1463 sdemployee
Reply #1 June 18, 2019 7:57:10 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. This is what I get on my system. And I do not need to exclude it from WB.

Its running Acrobar Reader DC v 2019.012.20035.

 

 

 

Basj,

Stardock Community Assistant.

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Daiwa
Daiwa
Join Date 07/2001
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Reply #2 June 18, 2019 9:42:56 PM
from JoeUser ForumsJoeUser Forums

Maybe it's a skin-specific issue.  I'll try some 'supplied' skins & follow up.

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Daiwa
basj
Join Date 03/2001
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Reply #3 June 18, 2019 10:03:12 PM
from Stardock ForumsStardock Forums

I do need to add.. I am on

1) Windows 10v1903. Not sure if it make any difference.

2) WB 10.8

Thank you,

 

Basj,

Stardock Community Assistant

 

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Daiwa
Daiwa
Join Date 07/2001
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Reply #4 June 18, 2019 10:48:49 PM
from JoeUser ForumsJoeUser Forums

Decided to try removing the exclusion first, since you indicated it's not excluded on your rig, and bingo - Reader DC window displays normally with WB running now.  Go figure.

Thanks for helping me sort it out, basj.

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Daiwa
basj
Join Date 03/2001
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Reply #5 June 19, 2019 1:09:59 AM
from Stardock ForumsStardock Forums

Great, glad to help.

Thank you,

 

Basj,

Stardock Community Assistant

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Daiwa
AKuppe
Join Date 08/2018
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Reply #6 August 19, 2020 2:47:44 AM
from Stardock ForumsStardock Forums

Hi, I am having the same problem and am wondering if you could help? 

 

I have never excluded the Adobe32 exe file so I tried that and it did not work.

I should also point out that as well as the exact placement issues as described above by Daiwa I also cannot move the PDF window by click and drag.

 

I am runing WBlinds 10.84 and W10 Home 2004 and OS Build 19041.450.

 

When I unload Windowblinds the Adobe Reader DC reverts to normal settings. 

 

Any assistance would be much appreciated!

 

Regards

 

AK

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Daiwa
basj
Join Date 03/2001
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Reply #7 August 19, 2020 3:16:41 AM
from Stardock ForumsStardock Forums

Quoting AKuppe,
reply 6

Hi, I am having the same problem and am wondering if you could help? 
I have never excluded the Adobe32 exe file so I tried that and it did not work.
I should also point out that as well as the exact placement issues as described above by Daiwa I also cannot move the PDF window by click and drag.
I am runing WBlinds 10.84 and W10 Home 2004 and OS Build 19041.450.
When I unload Windowblinds the Adobe Reader DC reverts to normal settings. 
Any assistance would be much appreciated!
Regards
AK

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Daiwa
AKuppe
Join Date 08/2018
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Reply #8 August 19, 2020 3:51:51 AM
from Stardock ForumsStardock Forums

Thank you. 

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Daiwa
basj
Join Date 03/2001
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Reply #9 August 19, 2020 4:24:11 AM
from Stardock ForumsStardock Forums

Just get input from Dev, please disable "Sandbox Protection" that will help.

Thank you,

Basj,
Stardock Community Assistant

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Daiwa
AKuppe
Join Date 08/2018
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Reply #10 August 19, 2020 5:32:03 AM
from Stardock ForumsStardock Forums

Hi Basj, 

Thank you very much for the advice, it appears to have fixed the problem! I made the changes and restarted and so far so good!

I disabled the sandbox protection and the menu bar is visible again and the caption buttons also. I have left the AcroRd32.exe as an excluded app because I forgot about unexcluding it before making the changes and I was reluctant to alter it after your method worked.  The window can also be repositioned so everything seems to be normal again. Thank you very, very much! 

By way of assisting anyone else I should mention that initially I thought it may be an update conflict so I switched on another computer with similar settings on WB and adobe DC and I noticed there that at start up the menu bar and caption buttons initially are normal before they then disappear. This seems consistent with your advice that something appears to be preventing then from loading correctly.

By way of a side issue I would like to say how impressed I am with Stardock programs particularly, Groupy, WindowBlinds, Start10  and Fences. My only criticism, which is really meant to be a complement, is that sometimes the aesthetics of Stardock programs do not match their functionality, performance and reliability.  

Thank you also for the very prompt response!

Regards and thanks again!

AK

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Daiwa
basj
Join Date 03/2001
+1463 sdemployee
Reply #11 August 19, 2020 6:10:22 AM
from Stardock ForumsStardock Forums

Great, glad that solved it.

Thank you very much.

Basj,
Stardock Community Assistant

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Daiwa
Rick236
Join Date 04/2010
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Reply #12 November 13, 2020 6:18:18 PM
from Stardock ForumsStardock Forums

Thank you!!!

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