All communities devolve into this over time. It is the nature of the internet and is the reason many, I daresay nearly all, the big name developers out there do not interact directly with their game's community.
I'm afraid that the sad truth here. The more developers share with the community, the more the community feels entitled and expects their opinion to matter. In our case, things got totally disproportionate.
Disagree on that. First of all.... the community as a whole consists of many people, not all of them with a sense of entitlement. The more the developers share the more the community will improve. Those with a sense of entitlement will always be around.... of course, but if the developers are silent and don't share anything more people will assume they don't care. Then many people who could contribute to the community will leave.
As the game improves many of the "angry" people will become less angry. The "critics" will like the game and not argue as much with the "stardock cultists". Sorry couldn't think of better ways to describe. Anyway.... my point is as the game improves so will the community.
Honestly if Frogboy had not shared so much with the community I would have just uninstaled this game, and considered it another mistake I made. Kicked myself for not waiting till the reviews were out.... moved on, and never looked back.
Fortunatly he said (in not exact words), "I made a mistake. we will fix this." So here I am, waiting patiently.