On another thread, Stardock CEO, Mr Brad Wardell (forum-user "Frogboy") recently asked what kind of "community" we wanted to build on the DG Forum.
I then replied that one major source of problems was the self-appointed "bouncers" who dish-out cheap sarcasm & petty bullying against people who are not satisfied with DG or SD.
Reading this (too) lengthy & thrashy thread illustrates my point.
I suppose, now, that I'll be asked to go haunt another forum if I'm not a happy camper -- or to go see a psychiatrist.
They always resort, Fallen89, to that bully "argument" : If you're not happy, go away.
Dear Frogboy :
Please read all of the charming posts your fanboys have posted against the OP, on this thread.
Is this the kind of community you want ... on the Forum you own ?
Thanxxx for the "privilege of allowing me to post on your Forum.
I know you didn't ask, but I had to comment. Demigod is an online multiplayer game. The internet combined with anonymity allows certain personality traits to become dominant. A small community can curb behaviors and personalities. But as a community grows, just like civilizations, they take on personas of their own. Now, assuming Frogboy is chief of the community, certain descisions are made.
Obviously the initial post was a simple complaint with no real direction or goal. It was a cry for attention, nothing more. If the forum were heavily moderated, it should have been locked and the customer service reps should have been responsible for dealing with it. Since the forums are not heavily policed, the community has to choices. Ignore a poster who has made multiple troll topics or have some fun.
It's easy to take the high road. "This is not how we should act." But then, there needs to be set law and order for such ideals to be upheld and they need to be weighed against different values. A small example: does one defend the troll who appears to not be an asset to the company, or the rabid legions of bullies who promote and defend the game. Ideally, both, but if a stronger "police" force becomes involved, it comes down to choosing a side, one way or another.
Or, one could sit back, and let the community form. Which, it has been. The community has continually put announcements out about the known game problems. They've even had people that have formed methods to get around these problems. This user does not seem to be trying to solve the problem. Merely venting or pawing for attention.
Personally, I say let the community members have some fun as long as they're not being horrendous or breaking any laws.
All I know is that if I actually wanted to return this game (you can pry it from my cold dead hands)...requiring all that stuff would limit the vast majority of LEGIT buyers. I can understand his frustration. I have so many damned games I never keep the boxes, let alone receipts for any amount of time. If Stardock wants their "return" policy to hold any weight with gamers they should accept retail disc only...couldn't they block that disc's activation code from online play...then it would be no different from all the other pirates. I doubt many people would go to the trouble to buy, play, return, then continuing to play. I mean who would go to the trouble when they could just download pirated version for free to begin with.
Working for a retail company and studying a business, you have to weigh the value versus cost. Returning the game, the company is losing $40 and likely a customer already. On top of that, they're to lose an additional $3 shipping and $10 for the boxing. Now they must rebox (at additional cost.) Now that $13 additional dollars is not a problem when it's one person. Now factor in thousands. Now add my original commentary, what if the game box was stolen? When if the game was bought over a year ago? Are you saying that if you stole the game and don't like it, you should get your money back? Are you saying after playing the game for a whole year, now that you're done, you should get your money back?
That's the reason for those policies. Some places will break it to be nice every now and again but logically speaking, it's a practical and reasonable business decision.