Island Dog

Unless I'm missing something, this update has the same exact version number as the previous release. Using SDC to update, it will NOT download the new version, rather it will use the 5.00 version archived on last download.

If you don't delete the saved (5.00)version, you will reinstall the older version.

Yes.  It has the same version number.  The change is very minor.  It's there though.

If you were not having issues with errors on shut-down this update is not for you.

There is a technical reason why the numbers had to be the same for this update.

Good enough, but perhaps a heads up in the Update announcement about deleting the archived version 5.00.001 before downloading the update would have avoided some confusion.

How is SD to know if the fix was effective if the end user doesn't know what version they actually have?  There is no file date in the store or SDC to go by.

They don't like to hear it, but that's been a problem with SD software for more than 10 years.  Figuring out what you have has been needlessly confusing from the gitgo.  They have their reasons, but using different internal and external versioning conventions makes userlife perplexing at best.  Love the software, but man that's annoying.

As noted in the original post, this is not a standard updare/upgrade.  It is an uninstall/reinstall for a very small set of users.  It contains a file that support has been providing manually for a few weeks.

If you are not having a problem with WFX, this update will not matter to you and not upgrade hoopla is needed and the versining is non-critical.

I understand that it can lead to some confusion, but this seems like nine posts too many for people that are likel not affexted by the update.  

Norton is wrong . . . .again.  

I worked as a technical support representative for many  many years at a call center, and I can tell you from personal experience that approx. 75% of the issues I encountered with customer problems was due to the Norton /Symantic software they had installed on their PC. Most of those problems evaporated once the Norton software was removed. This is cold hard fact.

And to think Norton Utilities were the bees knees back in the day.  What a waste of a great pedigree.

Try another Av carguy1...there are some decent ones out there.  

^This^

Thanks Neil, I was able to sort out the problem with your help.

As for Norton's Internet Security, I got a free years worth of it for 3 machines when I bought my laptop. It expires in a couple months so I'll probably end up going back to MS Security Essentials.

In the past I've had bad experiences with Norton's AV but this is the first false positive I've had with this version. It's been pretty good otherwise but If I had to pay for it, I would look elsewhere for protection.